In Bills & Payments, usernames are email addresses.
If you had a Paperless Billing profile, in the Sign In box use the email address where you have been receiving notifications. Your password remains the same.
If you are creating a new profile, enter a valid email address. Verification of the email address is required as part of the sign-up process.
Account Number and Customer ID
Customers signing up to create a new profile will need their Account Number and Customer ID. This information is found in the upper right-hand corner of your most recent bill.
When logging in for the first time, your email address will need to be verified. A code will be sent to your email address. Enter the code to verify your email address. After the verification process, you are required to log in. You will again be emailed a code that must be entered before proceeding. Note: If you prefer to eliminate future authentication on your profile, before you click on the Verify button, select the box that says, “Don’t ask again on this browser”
To receive future codes by text, Go to My Profile, select Multii-Factor Authenticalion (MFA). Select the radio button for Mobile.
Forgot your Password or Reset your Password
MFA is required anytime your password is reset.